The quickest way to get an answer to your question is usually to search this knowledgebase by using the search box at the top of the page. If you are unable to find an answer here though, or need to contact us for any other reason, there are several ways to do so that are detailed below.
Our live support staff are available in public chat rooms 24/7 on Telegram. These rooms can be accessed without needing to be signed in to your Deribit account, and we have separate rooms for English, Chinese, and Russian. Be aware that these Telegram rooms are public, so you should not share any private information in these rooms.
Warning
You should be wary of imposters and scammers contacting you directly on Telegram. Deribit staff will never initiate a private Telegram chat with you. If someone sends a private message to you first, you should assume they are a scammer. Scammers often either try to impersonate specific Deribit staff members, or appear with generic names such as "Support" or "Admin".
Support tickets can be created via Zendesk. We aim to respond to support tickets within 24 hours, though for some more complicated requests it can occasionally take longer. This method of contact is most useful for less common or account specific questions that do not have an answer in the knowledgebase, or that can't be answered by the live chat support staff.
There is a dedicated email specifically for KYC and verification issues. To contact the compliance department directly, please email compliance@deribit.com.