Warning
A locked account can not perform any actions. This includes trading and performing withdrawals.
Unlocking an account requires several security checks which might include a re-verification. Please note this process can take several business days.
The account lock feature allows users to immediately secure their account in case of suspicious activity, lost security devices, or compromised credentials.
An account lock link is included in all authentication emails, enabling instant account locking when needed.
How to get an account lock link
Note: This does not work on the test environment (test.deribit.com). Use production.
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Open the login page.
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Log in with a wrong password or a wrong 2FA code.
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You will receive an email that includes the text You can also lock your account using this link.
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Click that link to lock your account.
After clicking the link a popup will open on www.deribit.com.
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Confirm to lock your account access
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Optional: Disable all API keys associated with your account
FAQ
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How do I unlock my account after it has been locked?
Our support team will guide you through a verification process. Once your identity is confirmed, the lock can be lifted, and you may reset your credentials as needed.
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Will I lose access to my funds if my account is locked?
No, locking your account is a protective measure. Your funds remain secure and inaccessible to anyone until the account is safely restored.