获得问题答案的最快方法通常是搜索 这个知识库 使用页面顶部的搜索框。但是，如果您无法在这里找到答案，或者出于任何其他原因需要联系我们，则有几种方法可以在下面详细介绍。
[en] Our live support staff are available in public chat rooms 24/7 on Telegram. These rooms can be accessed without needing to be signed in to your Deribit account, and we have separate rooms for English, Chinese, and Russian. Be aware that these Telegram rooms are public, so you should not share any private information in these rooms.
警告
[en] You should be wary of imposters and scammers contacting you directly on Telegram. Deribit staff will never initiate a private Telegram chat with you. If someone sends a private message to you first, you should assume they are a scammer. Scammers often either try to impersonate specific Deribit staff members, or appear with generic names such as "Support" or "Admin".
支持票证可以通过以下方式创建 Zendesk。我们的目标是在24小时内回复支持请求，但对于一些更复杂的请求，有时可能需要更长的时间。这种联系方式对于知识库中没有答案或实时聊天支持人员无法回答的不太常见或特定帐户的问题最有
有一封专门针对KYC和验证问题的电子邮件。要直接联系合规部门，请发送电子邮件至 compliance@deribit.com。